With the integration of global markets and consumer demands increasing across industries, companies have resorted to outsourcing. Outsourcing refers to the act of a company transferring some of its business to a third-party. This can happen with marketing departments, customer service processes, and even other business processes such as accounting.

While outsourcing happens within the borders of a country, it’s not unheard of for companies to distribute the workload across the globe— this is called offshoring. There are thousands of companies around the world that solely deal with offshoring, with a large number of them having been established in developing countries. For example, India is known for the possibilities of offshoring IT and software service offshoring, while the Dominican Republic has many companies tending to customer service and conflict resolution departments for companies like Samsung, just to name one.

Outsourcing and offshoring have become a big part of the business world, especially for companies that don’t possess the capital nor the physical resources to handle certain aspects of doing business. Companies no longer have to do everything on their own and can, at the same time, enjoy the benefits of outsourcing their work. Some outsourcing benefits include:

• Lower operating costs: businesses won’t have to allocate resources to form nor maintain separate departments, lowering the cost of payroll and even infrastructure if a bigger space is necessary to house those departments. If businesses participate in offshoring, they’re also able to get the same quality of work at a lower price.
• More time spent focusing on the actual business: outsourcing companies are experts in certain areas. When a business outsources the most complex aspect of the job, the internal employees are able to dedicate more time to regular business dealings.
• Increased productivity: due to the expertise of outsourcing companies, they’re able to focus on one specific business area, allowing higher productivity levels in a shorter period of time.

Now, having laid out some of the benefits of outsourcing, it’s important to know how to choose the right outsourcing partner. It can be a difficult task due to the number of options available in the market, but some questions to consider before embarking on finding an outsourcing partner are the following:

  1. What part of my business do I need to outsource?

Whether it’s marketing, customer service, or even software development, the reason for outsourcing needs to be clear.

  2. What’s the outsourcing partner’s background?

It’s important to consider the company’s experience and track record when thinking about outsourcing. Your outsourcing partner’s reputation will ultimately impact your company.

  3. What timezone is the company based in?

As mentioned earlier, outsourcing companies exist all over the world. It won’t be difficult to find a qualified enterprise in your continent or country, though you could also consider offshoring so that the work is done while you sleep.

  4. How does the work culture impact my company?

If you’re considering offshoring, it’s important to keep in mind that geographical differences extend all the way to how a company’s culture is established. Your outsourcing partner must be able to understand and adapt to your company’s work ethic and vice versa.

  5. What size is the outsourcing team?

While it could be thought that a bigger team means more work being done in a less amount of time, a big outsource team may not be helpful in the long run. Smaller-sized outsourcing teams are more likely to dedicate their full attention to your project, delivering better, more appropriate results tailored to your specific needs.

Here at TechAid, we answer all those questions and more. With the usage of small, dedicated distributed teams, we’re able to meet your needs with our full attention. Our teams work remotely and are housed all over the world, so we work when you’re awake and when you sleep, too! The differences in culture are blurred, allowing for an adaptable, easygoing outsource team that adapts to how you work.

Contact us today, and leave the QA and software testing to the experts!

 

Get in touch with us!

This article was written by Maria Tejeda
Business Developer at  TechAID
LinkedIn: Maria Tejeda